Privacy Policy

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HeartnSoul Global Pty Limited, Trading as Hana Zawodny

Effective Date: 19 September 2025

1. Introduction

This Privacy Policy explains how we collect, store, use, and disclose personal information that you provide when using this Website.

By using this Website, you consent to the terms of this Privacy Policy and the collection, use, and disclosure of your personal information as outlined below. This Privacy Policy must be read in conjunction with our Terms & Conditions.

2. Who We Are

In this Privacy Policy, “we”, “us”, and “our” refers to HeartnSoul Global Pty Limited, Trading as Hana Zawodny, based in Brisbane, Queensland, Australia.

3. Collection of Information

We collect personal information that is reasonably necessary for our business activities, including:

Name, email address, phone number, and postal address
Payment and billing information (processed securely via Stripe)
Health information you voluntarily disclose in your Client Agreement (to ensure safe and appropriate delivery of services)

You may choose not to provide personal information, but this may limit your ability to access resources, services, or programmes.

4. Automated Collection

When you visit this Website, we may use cookies, sessions, and analytics tools (such as Google Analytics) to collect and store information such as browser type, IP address, and usage data. Please see our Cookies Policy for more information.

5. Use and Disclosure of Information

We will not use or disclose your personal information except in accordance with the Australian Privacy Act 1988 (Cth) or where required by law.

We may use your personal information to:

Communicate with you about services, resources, and updates
Provide coaching, hypnotherapy, and related services
Manage payments and transactions (via Stripe)
Deliver newsletters, resources, and marketing communications (via AttractWell — you may unsubscribe at any time)
Analyse Website usage and improve our services

We will never sell, rent, or lease your personal information to third parties.

Your personal information may be shared with trusted third-party providers who support our business operations, including:

Stripe – for secure payment processing (see Stripe’s Privacy Policy)
AttractWell – for email marketing, client management, and communications (see AttractWell’s Privacy Policy)
Xero – for accounting and financial record keeping (see Xero’s Privacy Policy)

6. Sensitive Information

Some information you provide may relate to your health, wellbeing, or personal circumstances. This sensitive information will only be collected with your consent and used solely for the purpose of delivering services safely and effectively.

7. Storage and Security

Personal information is stored securely by HeartnSoul Global Pty Limited and our service providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.

8. Data Breaches

If we become aware of a personal data breach that may compromise your privacy, we will notify you as soon as practicable, in line with the Notifiable Data Breaches scheme under the Australian Privacy Act.

9. International Users

If you access this Website outside of Australia, you acknowledge and agree that your personal information may be transferred, stored, and processed in Australia or in other countries where our service providers (including Stripe and AttractWell) operate.

10. Third-Party Websites

This Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review the privacy policies of any third-party sites you visit.

11. Access and Correction

You may request access to, or correction of, any personal information we hold about you by contacting hana@heartnsoulglobal.com.

To help us keep your records accurate and up-to-date, please notify us of any changes to your personal information.

12. Changes to this Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes take effect immediately upon publication on this Website.

If you continue to use this Website or provide personal information after updates are posted, this indicates your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

HeartnSoul Global Pty Limited, T/A Hana Zawodny
Brisbane, Queensland, Australia
📧 hana@heartnsoulglobal.com