WEBSITE, SERVICES & TRAINING TERMS AND CONDITIONS

Hana Zawodny trading as HeartnSoul Global and Menopause Hypnosis

ABN: 34-613-502-5221
Brisbane, Queensland, Australia


Effective Date: 1 October 2026
Version: 2.0

These Terms and Conditions apply to services, programmes, courses, training, digital products and resources offered by Hana Zawodny through:
Throughout these Terms, “we”, “us” and “our” refer to Hana Zawodny trading as HeartnSoul Global, and/or Menopause Hypnosis.
“you” and “your” refer to the person accessing our websites, purchasing our products or services, or enrolling in our training.

By using our websites, purchasing a product or service, enrolling in training, or accepting these Terms at checkout or registration, you agree to these Terms and Conditions.

1. Our Services
We provide services and resources that may include:
  • clinical hypnotherapy
  • coaching and personal development services
  • menopause and wellbeing education
  • professional hypnotherapy training
  • menopause-specific professional training
  • Continuing Professional Development (CPD) courses
  • workshops, webinars and group programmes
  • digital courses
  • hypnosis and relaxation audio recordings
  • downloadable resources, manuals, workbooks and templates
  • supervision and mentoring
  • other related educational and wellbeing services.
The exact inclusions, delivery method, dates, duration and price of each service or programme will be described on the relevant sales, booking, or enrolment page.
The information provided on that page forms part of your agreement with us.

2. Website Use
You agree to use our websites only for lawful purposes and in a manner that does not infringe the rights of another person or interfere with their use of our websites.
Website content is provided for general information and education.
While reasonable care is taken to keep information accurate and current, information relating to menopause, health, psychology, hypnotherapy, neuroscience and wellbeing may change as research and professional guidance develop.
Website information should not be relied upon as individual medical, psychological, legal, financial or other professional advice.

3. Health and Wellbeing Information
Information provided through our websites, blogs, programmes, courses, social media, downloads and educational resources is intended for general education and personal development unless expressly stated otherwise.
It is not intended to diagnose, treat, cure or prevent any medical or mental health condition and does not replace appropriate medical or psychological assessment or treatment.
You should seek advice from an appropriately qualified healthcare professional regarding medical symptoms, diagnoses, medications, or treatment decisions.
If you require urgent medical or mental health assistance, contact an appropriate emergency or healthcare service.

4. Hypnosis and Audio Resources
Hypnosis, meditation, and relaxation recordings must only be used in an appropriate and safe environment.
Do not listen to hypnosis or relaxation recordings while:
  • driving
  • operating machinery
  • supervising an activity requiring your full attention
  • performing any task where reduced alertness could create a safety risk.
If you have a significant medical, neurological, or mental health condition that may affect the suitability of hypnosis, seek appropriate professional advice before using hypnosis recordings.
Individual responses to hypnosis vary, and no specific result is guaranteed.

PROFESSIONAL TRAINING & CPD COURSES

5. Professional Training
These provisions apply to professional training programmes, practitioner education, workshops and CPD courses provided by us, including menopause and hypnotherapy-related training.
Course-specific information including:
  • course title
  • course dates
  • delivery format
  • learning outcomes
  • course content
  • CPD hours
  • assessment requirements
  • attendance requirements
  • fees
  • included resources will be provided on the relevant course enrolment or information page.
That information forms part of these Terms.

6. Eligibility and Professional Responsibility
Some training programmes are designed specifically for hypnotherapists, coaches, healthcare practitioners, or other professionals.

Where eligibility requirements apply, they will be stated on the course information page.

By enrolling, you confirm that information you provide regarding your qualifications, experience, or professional status is accurate.

Completion of one of our CPD courses does not, by itself:
  • qualify you as a hypnotherapist, psychologist, counsellor or healthcare practitioner
  • provide professional registration
  • provide a license to practice a regulated profession
  • replace foundational professional training
  • replace professional supervision
  • automatically provide professional insurance coverage.
You remain responsible for working within your own qualifications, professional competence, ethical obligations, professional association requirements, insurance conditions and applicable laws.

7. Use of Training in Professional Practice
Our practitioner training is intended to provide education that appropriately qualified participants may integrate into their professional practice.

Participants are responsible for determining whether a particular technique, intervention, or resource is appropriate for an individual client.

Training does not replace professional judgement.

You remain solely responsible for:
  • client assessment
  • informed consent
  • scope of practice
  • clinical or professional decision-making
  • record keeping
  • referral to other professionals where appropriate
  • compliance with applicable professional standards
  • maintaining appropriate insurance.
We do not assume responsibility for the way a participant applies training material after completing a course.
Nothing in these Terms excludes any liability that cannot lawfully be excluded.

8. Continuing Professional Development (CPD)
Where a course provides CPD hours, the number of hours will be stated in the relevant course information.

A Certificate of Completion may state the number of CPD hours associated with the course.

Unless specifically stated otherwise, our courses should not be interpreted as being formally accredited, endorsed or approved by a particular professional association, registration body, insurer or employer.

Participants are responsible for confirming whether the training meets the CPD requirements of their own:
  • professional association
  • registration body
  • employer
  • insurer
  • industry body.
We cannot guarantee that every professional organisation will recognise a particular course or the stated CPD hours.

9. Certificates of Completion
Where a Certificate of Completion is offered, participants must meet the course completion requirements specified for that training.

Requirements may include:
  • attending required live training hours
  • completing online modules
  • completing assessments
  • submitting required activities such as case studies
  • demonstrating satisfactory participation
  • meeting any other course-specific requirements.
Certificates may be withheld until required coursework and payments have been completed.

Issuing a Certificate of Completion confirms completion of the stated training. It does not represent professional registration, licensing, or qualification beyond that specifically described on the certificate.

10. Attendance
Participants are responsible for attending scheduled training sessions.

Where minimum live attendance is necessary for CPD recognition or certification, this will be communicated before enrolment or during the programme.

If you miss part of a live programme, we may require you to complete additional learning before receiving your Certificate of Completion.

Access to a recording does not necessarily replace mandatory live attendance where interactive participation forms part of the learning requirements.

11. Course Recordings
Some online training sessions may be recorded.

Participants will be advised where recording is intended.

Recordings may capture:
  • participant names
  • voices
  • questions
  • comments
  • video images where cameras are enabled.
We will take reasonable steps to minimise the inclusion of sensitive or unnecessary personal information.

Where recordings are provided to participants, they are supplied solely for the personal educational use of enrolled participants and must not be copied, distributed, uploaded, publicly shared, sold or provided to another person.

If you have privacy concerns about appearing in a recording, please contact us before the training wherever possible.

Participants should avoid sharing identifiable or sensitive client information during recorded training.

12. Confidentiality During Training
Professional training may involve case discussions, demonstrations, exercises, and participants in discussions.

You agree to respect the privacy and confidentiality of other participants and any case material shared during training.

You must not record, reproduce, distribute or publicly discuss another participant's personal information or confidential case material.

Where discussing your own clients, you are responsible for appropriately de-identifying client information and complying with your professional and privacy obligations.

INTELLECTUAL PROPERTY

13. Ownership of Intellectual Property
Unless otherwise expressly stated, all intellectual property provided through our websites, programmes and training remains owned by or licensed to Hana Zawodny.

This includes, without limitation:
  • course manuals
  • workbooks
  • presentations
  • training slides
  • frameworks
  • models
  • methodologies
  • course structures
  • scripts
  • hypnosis scripts
  • worksheets
  • client resources
  • diagrams
  • recordings
  • audio files
  • videos
  • assessments
  • templates
  • downloads
  • graphics
  • written content
  • training materials
  • branded terminology.
Copyright and other intellectual property rights remain with us.

Purchase or enrolment gives you a limited licence to use the materials in accordance with these Terms. It does not transfer ownership of our intellectual property to you.

14. Permitted Practitioner Use
Where a practitioner resource is specifically provided for use with your own clients, you may use that resource in your own professional practice subject to any instructions supplied with it.

You may incorporate concepts and skills learned during training into your own professional practice.

However, unless you have our prior written permission, you must not:
  • copy or reproduce our training manuals
  • distribute course materials to other practitioners
  • share access to online training
  • upload training materials to shared drives, websites or online platforms
  • sell our manuals, worksheets, scripts or recordings
  • reproduce substantial parts of our course
  • use our materials to create competing practitioner training
  • teach our proprietary methodology to other practitioners
  • run certification or professional training based substantially on our materials
  • represent yourself as an authorised trainer of our methodology
  • remove copyright, trademark or ownership notices
  • permit another person to access training purchased under your name.
Any client-facing resources identified as reproducible may be used only in accordance with the licence or instructions accompanying those resources.

15. Trademarks and Proprietary Methods
Names, programmes, frameworks, logos and methodology names marked with ™ or ®, or otherwise identified as proprietary, may be protected by trademark, copyright or other intellectual property rights.

Participation in training does not provide ownership of or unrestricted rights to any brand, trademark ,or proprietary methodology.

Unless expressly authorised in writing, participants must not represent themselves as:
  • an authorised trainer
  • an accredited trainer
  • an official representative
  • a licence holder
  • a certification provider
of a Hana Zawodny or Menopause Hypnosis methodology or programme.

Where completion of training permits particular practitioner wording or branding to be used, those permissions will be supplied separately.

FEES, PAYMENTS & CANCELLATIONS

16. Prices and Currency
Prices will be displayed in the currency stated on the relevant sales or checkout page.

Depending on the product and customer location, prices may be offered in Australian Dollars (AUD), New Zealand Dollars (NZD) or another stated currency.

Any currency conversion fees or international transaction charges imposed by your bank or payment provider are your responsibility.
GST will be included or applied where required by Australian taxation law.

17. Payment
Payment is required according to the payment option selected at checkout.

Where a payment plan is offered, you agree to pay all instalments on the dates specified.

A payment plan is an arrangement to pay the total course or programme fee over time. It is not a pay-as-you-attend arrangement unless expressly stated otherwise.
If an instalment fails, we may contact you and make reasonable attempts to resolve the failed payment.

Where payment remains outstanding, we may suspend access to:
  • training
  • online learning platforms
  • course materials
  • recordings
  • supervision
  • certificates
until the account is brought up to date.

Where an overdue account is referred to a debt collection agency, or other third party for recovery, you may be responsible for reasonable recovery costs incurred by us in recovering the outstanding amount, to the extent permitted by law. This may include debt collection agency fees, administrative costs, and other reasonable recovery expenses.

Any action we take regarding overdue payments will remain subject to applicable consumer law.

18. Participant Cancellations and Change of Mind
All training course enrolments are considered final once payment or the first payment-plan instalment has been made.

We do not provide refunds for:
  • change of mind
  • changes in personal circumstances
  • work or family commitments
  • illness or inability to attend
  • failure to attend
  • scheduling conflicts
  • deciding the course is no longer required
  • failure to complete the course
  • failure to meet certificate or CPD completion requirements.
Participants are responsible for checking course dates, times, eligibility requirements, delivery format, and course inclusions before enrolling.

We strongly recommend that participants consider their availability carefully before purchasing.

This change-of-mind policy does not exclude or limit any rights or remedies available under the Australian Consumer Law or any other law that cannot legally be excluded.

19. No Transfers or Deferrals
Course enrolments are made for the specific programme, intake, and training dates selected at the time of purchase.

Enrolments:
  • cannot be transferred to another course date
  • cannot be deferred to a future intake
  • cannot be transferred to another person
  • cannot be exchanged for another programme, service or credit.
If a participant is unable to attend some or all of the training, this does not create an entitlement to a refund, credit, transfer, or alternative training date.

Where recordings or other learning materials are included as part of the programme, access will be provided in accordance with the course inclusions stated at enrolment.

Nothing in this section limits rights or remedies that cannot lawfully be excluded.

20. Payment Plans and Participant Cancellation
Where a payment plan is selected, the participant is committing to payment of the full course fee.

A payment plan is a method of paying the total course fee by instalments. It is not a subscription or pay-as-you-attend arrangement.
Choosing to:
  • withdraw from the programme
  • stop attending
  • not access the course
  • not complete assessments
  • not use course materials
does not automatically cancel the remaining payment obligations.

Scheduled instalments remain payable in accordance with the payment plan unless a right to cancel or another remedy applies under applicable consumer law.

If a scheduled payment fails, we may make reasonable attempts to contact the participant and arrange payment.

Course access, materials, recordings, assessments and certificates may be suspended while payment remains overdue.

21. Digital Materials and Course Access
Training may include immediate or early access to proprietary digital resources, including:
  • training manuals
  • workbooks
  • scripts
  • templates
  • recordings
  • learning modules
  • assessments
  • practitioner resources.
Accessing or receiving these materials does not create a right to a change-of-mind refund.

Participants remain bound by the intellectual property and permitted-use provisions contained in these Terms.

22. Cancellation or Rescheduling by Us
If we cancel a training programme and cannot deliver the purchased training or a substantially equivalent service, participants will receive the remedy required under applicable consumer law.

Where reasonably necessary, we may make changes to:
  • training times
  • session sequencing
  • trainers or guest presenters
  • online platforms
  • course delivery arrangements.
Any changes will be communicated to participants as soon as reasonably practicable.

Where a change is significant enough to affect your statutory consumer rights, those rights remain unaffected.

We are not required to provide a refund merely because a participant is unable to attend the scheduled course dates for personal reasons.

23. Events Outside Our Reasonable Control
We are not responsible for delay or disruption caused by circumstances genuinely outside our reasonable control, including significant technology outages, natural disasters, extreme weather, government restrictions, serious illness or other comparable events.

Where such an event occurs, we will make reasonable efforts to:
  • reschedule affected training
  • provide an alternative delivery method
  • provide replacement access
  • otherwise reach a fair solution.
Any remedy will remain subject to applicable consumer law.

TECHNOLOGY & ONLINE DELIVERY

24. Technology Requirements
Online training may be delivered using platforms such as Zoom or another online learning system.
You are responsible for ensuring that you have:
  • a reliable internet connection
  • a suitable computer or device
  • appropriate audio capability
  • appropriate video capability where required
  • access to any required software.
We are not responsible for a participant's individual internet, hardware, or device failure.

If a significant failure occurs within a platform or system controlled by us, we will take reasonable steps to restore access or provide an appropriate alternative.

25. Login and Course Access
Login details and online course access are for the registered participant only.

You must not provide another person with your username, password, course link, or access credentials.

We may suspend or terminate course access where we reasonably believe unauthorised sharing or misuse has occurred, subject to applicable law.

OUTCOMES AND PROFESSIONAL LIMITATIONS

26. No Guarantee of Particular Outcomes
Training and services are provided with the intention of delivering the learning outcomes described for the programme.

However, individual results depend on many factors outside our control.

We do not guarantee:
  • specific client outcomes
  • increased income
  • increased business revenue
  • employment
  • professional registration
  • acceptance by a professional association
  • insurance approval
  • business success
  • clinical outcomes
  • any specific personal or professional result.
Any examples, testimonials or case studies describe individual experiences and should not be interpreted as guarantees of future results.

27. Scope of Education
Our professional education is intended to develop knowledge and skills.

It is not a substitute for foundational professional qualifications where such qualifications are required.

Participants must work within:
  • their competence
  • their training
  • applicable legislation
  • professional codes of ethics
  • relevant standards
  • their insurance requirements.
Where a client's needs fall outside your professional scope or competence, appropriate referral should be considered.

CONSUMER RIGHTS

28. Australian Consumer Law
Our services are supplied subject to rights and guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where Australian Consumer Law provides you with a right to a refund, cancellation, repeat service, compensation or another remedy, those rights take priority over any inconsistent provision in these Terms.

Our no-refund, no-transfer and no-deferral provisions apply to participant-initiated change of mind and personal circumstances only.

They do not remove any entitlement to a remedy that arises because a service fails to meet an applicable consumer guarantee.

29. New Zealand Customers
We provide services to clients and practitioners in New Zealand as well as Australia.

Nothing in these Terms is intended to exclude any mandatory consumer rights that apply to a New Zealand customer under New Zealand law.

Where New Zealand consumer legislation applies and provides rights that cannot legally be excluded by these Terms, those rights will continue to apply.

PRIVACY, CONDUCT & COMMUNICATION

30. Privacy
We collect and manage personal information in accordance with our Privacy Policy.

Our Privacy Policy should be read together with these Terms and can be accessed at:


Third-party providers such as payment processors, booking systems, email providers, video conferencing platforms, and learning-management systems may also process personal information in accordance with their own privacy policies.

31. Participant Conduct
Participants are expected to behave respectfully toward trainers, staff and other participants.

We reserve the right to address behaviour, that materially disrupts training, compromises another participant's safety or confidentiality, or constitutes harassment, discrimination, abuse or serious misconduct.

Where serious misconduct occurs, a participant may be removed from a programme.

Any decision relating to removal, continued access or fees will be made reasonably and in accordance with applicable law.

32. Communications
By enrolling in a programme, you consent to receiving operational communications necessary to provide that programme, including information relating to:
  • course access
  • session reminders
  • schedule changes
  • resources
  • assessment
  • certificates
  • payments
  • important programme information.
Marketing communications are handled separately and may be unsubscribed from in accordance with applicable law.
Unsubscribing from marketing does not prevent us from sending essential communications concerning a product or service you have purchased.

LIABILITY

33. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss resulting solely from your use or application of general educational information or from circumstances outside our reasonable control.
Participants remain responsible for their own professional decisions and for the way training material is applied in their professional practice.
Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or other rights where doing so would be unlawful.

34. Third-Party Services and Links
Our websites and programmes may contain links to or use services provided by third parties.

These may include payment processors, Zoom, learning platforms, website services and external information sources.

We are not responsible for the independent content, security, availability, terms or privacy practices of third-party services outside our reasonable control.

COMPLAINTS & DISPUTES

35. Complaints
If you have a concern about a product, service or training programme, please contact us first so that we have an opportunity to address it.


Please include sufficient information for us to understand the issue.

We will endeavour to respond within a reasonable timeframe and work with you in good faith to resolve the matter.

Nothing in this process prevents you from exercising any rights available under applicable consumer law.

36. Governing Law
Except where mandatory laws provide otherwise, these Terms are governed by the laws of Queensland, Australia.

The parties submit to the jurisdiction of the courts and tribunals of Queensland, Australia.

Nothing in this clause is intended to remove rights that cannot lawfully be excluded under applicable Australian or New Zealand consumer legislation.

37. Changes to These Terms
We may update these Terms from time to time to reflect changes to our:
  • services
  • training programmes
  • business operations
  • technology
  • legal obligations.
The current version and effective date will be published on our websites.

Terms applying to an existing purchase will not be retrospectively changed in a way that unlawfully removes rights that existed when the purchase was made.

38. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

39. Entire Agreement
These Terms, together with:
  • the relevant sales or course information page
  • any course-specific conditions disclosed before purchase
  • our Privacy Policy
  • any separately signed Client Agreement where applicable
form the agreement relating to the relevant service or training.

Where a separate signed agreement contains specific terms relating to that service, those specific terms will apply to the extent of any inconsistency, subject always to applicable law.

40. Contact
For questions about these Terms or any programme or service, contact:

Hana Zawodny
Trading as HeartnSoul Global and Menopause Hypnosis

ABN: 34-612-502-521
Brisbane, Queensland, Australia


I understand that my enrolment is for the specific training dates selected and is non-refundable, non-transferable, and non-deferrable for change of mind or personal circumstances. I have read and agree to the Terms & Conditions.